Welcome to ClinicFlow (operated under Comise Solutions Inc.). By purchasing, subscribing to, or utilizing the ClinicFlow smart digital clinic and queue management platform through our web store, you ("Customer," "User," or "Subscriber") agree to be bound by these Terms and Conditions. Please read them carefully before completing your order.
1. Service Overview
ClinicFlow provides cloud-based clinical management tools including online patient booking, live queuing, electronic health records (EHR), automated SMS notifications, and operational reporting. Access to the software is granted upon completion of web store checkout and account provisioning.
2. Pricing, Rates & Billing Terms
- VAT Inclusion: All fees, plan pricing, and add-on rates listed on the web store are strictly inclusive of Value Added Tax (VAT).
- Recurring Subscriptions: Plans are billed on a recurring monthly or annual basis as selected at purchase.
- Starter Monthly Package SMS Allocation:
- The Starter Monthly Package includes a standard allotment of 100 outbound SMS credits per monthly billing cycle.
- Any SMS dispatched in excess of 100 sent SMS during a billing cycle will be subject to separate post-paid billing or usage-based wallet deductions at the prevailing per-SMS rate.
- Unused SMS credits do not roll over to subsequent billing periods.
Promotional Code: CSCFLAUNCH
The promotional discount code CSCFLAUNCH is valid for eligible web store plan subscriptions redeemed on or before December 31, 2026. The code cannot be redeemed after December 31, 2026, is non-transferable, and cannot be combined with other offers unless explicitly stated.
3. Data Privacy & Compliance
Both parties agree to comply with applicable data protection laws, including the Philippines Data Privacy Act of 2012 (R.A. 10173) and its Implementing Rules and Regulations.
- Data Processing Role: ClinicFlow acts as a Personal Information Processor (PIP) handling data strictly on behalf of the Customer (the Data Controller/Healthcare Provider).
- Data Ownership: All patient profiles, consultation records, and clinic activity logs remain the exclusive property of the Customer.
- Security & Audit Trails: ClinicFlow implements technical, physical, and administrative safeguards (including end-to-end transport security) to safeguard personal health data. Comprehensive audit logs are maintained for security and operational transparency.
- Patient Consent: The Customer is responsible for ensuring appropriate patient consent before logging records or dispatching SMS updates.
4. Usage Responsibilities & Notifications
Customers are responsible for securing their account credentials. SMS notifications are delivered through registered telecommunications aggregators under approved sender IDs. Subscribers agree not to utilize ClinicFlow's delivery channels for unauthorized or unsolicited marketing.
5. Cancellations & Modifications
Subscriptions may be managed or canceled at any time via the web store customer account portal. Cancellations take effect at the close of the current paid billing cycle.